Return & Refund Policy

We want to ensure your complete satisfaction with your purchase.

Please take a moment to familiarize yourself with our convenient refund policy:

REQUESTING A REFUND:

At this time, we only offer refunds for items that arrive faulty or damaged. To make the process as easy as possible, we do not require you to mail the items back to us.

To start a claim, please visit this page or email us at support@thehumbleedit.com with a photo of the defect. Please note that for items purchased as part of a set, refunds are issued specifically for the individual faulty item rather than the entire set.

Moreover, if a customer does not pick up or receive their package from the post office, resulting in it being returned to our supplier, a refund cannot be issued at this time. If the customer wishes to have the package resent, they may be responsible for any additional shipping fees, if applicable.

Any returns made without notifying our team or the request of a go ahead from our team will NOT be accepted.

EXCHANGES:
Kindly note that exchanges are not possible.

Due to the nature of our print-on-demand business, we only accept refunds for damaged or faulty items. 

COLLECTION PURCHASES:
For Collection purchases, kindly note that individual items cannot be returned separately.

ّOTHER REASONS / PRODUCTS NOT ELIGIBLE FOR REFUNDS:

  • Used or washed products
  • Products that are not available anymore (based on customer's country of residence/ order address).
  • Buyer's Remorse
  • Size Exchanges
  • Products purchased through special promotions, clearance sales, or discounted offers (unless they are defective or damaged)
  • Customized or personalized products
  • Perishable or consumable products
  • Products with hygiene concerns (e.g., intimate apparel, cosmetics, etc.

Please ensure that returned items adhere to the aforementioned guidelines for a smooth refund process.

TIMELY RETURNS:
You have a 7-day window, starting from the date of delivery, to request a return.

INCORRECT ORDERS:
If you received a different item than the one you ordered, we sincerely apologize for the inconvenience caused. Simply reach out to our dedicated support team at support@thehumbleedit.com with your order details, and we'll swiftly correct the error.

ORDER CANCELLATIONS:

Once order fulfillment starts, we cannot cancel them.

REFUND PROCESS:
Once we’ve finished our investigation and your claim is approved, we’ll get your refund processed right away! The funds will be sent back to your original payment method. Please allow 5-10 business days for card refunds to reflect in your account.

For any further inquiries or assistance, please don't hesitate to reach out to our dedicated customer support team at support@thehumbleedit.com.

By making a purchase on our website, you acknowledge and agree to comply with the terms and conditions outlined in our Return and Refund Policy. Your satisfaction is our priority.